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Shipping - Worldwide!

Delivery within the UK is generally between 1 to 5 working days. If you haven't received your order after 10 working days please email or phone us for support.

Urgent Deliveries (Birthday Gifts):
Please phone us on 0121 293 7292 for confirmation of stock and delivery estimate before placing your order. We do not recommend you buy birthday gifts unless you place the order at least 7 days in advance.

Orders received before 2pm will generally be dispatched the same day providing we do not have a stock error.

All of our items, unless stated in the product description, are sent out in new condition. In some instances the packaging will get to us dented during transit from our supplier, we will always choose the item in the best condition for your order. Fragile items are very carefully packaged in a secure manner to prevent any breakages. ^_^

Deliveries within England, UK will be sent First and Second Class using Royal Mail and delivery is 98% of the time is between 1~5 working days!

All European & International orders will be sent by Air Mail using Royal Mail and the payment of taxes and custom charges (if applicable) are the responsibility of the receiver once the goods arrive at the destination country. Orders sent to Europe are FREE of import duty, but please check with your country to be sure. Custom charges do not normally apply for International orders under $80.

Deliveries to Europe usually take between 5 to 7 days. If you haven't received your order after 20 working days please email or phone us for support.

Deliveries Internationally usually take between 7 to 14 days. If you haven't received your order after 25 working days please email or phone us for support.



Cancelling an Order

To cancel an order, please contact us by phone or e-mail before your order is dispatched to receive a full refund.



Returns

If you are not entirely happy with your purchase you may return the goods at your expense for a refund within 14 days of the delivery date. The goods must be in their original packaging, unopened and undamaged. Please ensure that they are well packed as TokyoToys.com will take no responsibility for returns lost or damaged in transit.

In the event that the goods are damaged or faulty TokyoToys.com will replace the goods without charge or offer a full refund after they have been returned for inspection.

Please return to:

TokyoToys Birmingham Ltd
31 Corporation Street
Birmingham
B2 4LS
United Kingdom



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